Users unable to purchase credits

Incident Report for SMS Broadcast

Resolved

This incident has been resolved.

Posted Oct 22, 2024 - 21:32 AEDT

Update

We are continuing to monitor for any further issues.

Posted Oct 22, 2024 - 19:20 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 22, 2024 - 19:20 AEDT

Investigating

We are aware of the incident involving users not being able to purchase credits from the web portals, and we are currently investigating it.

Posted Oct 21, 2024 - 22:57 AEDT

This incident affected: Website and Portal.